Articles by Terry Lemerond

Pivot: When and How to Stay Flexible for Success

Terry Lemerond | November 1, 2023

In the past few years, retailers have had to make a lot of adjustments with little notice. And even today it is not unusual [...]

Customer Education is Key for Store Success

Terry Lemerond | September 1, 2023

Customers who come to health food stores are hungry for solutions and knowledge. Many are self-driven and self-educated when [...]

I absolutely love seeing customers in my store and helping them achieve their best health. It is one of the most rewarding [...]

Terry Lemerond | January 11, 2023

It’s a well-known statement that in retail, the customer is the boss. After all, they are the ones ultimately paying the [...]

Terry Lemerond | November 1, 2022

Creating great store promotions is both an art and a science. It deserves plenty of thought, great application of skill and [...]

Terry Lemerond | September 7, 2022

Retailers face a lot of obstacles, especially in the wake of pandemic restrictions, lockdowns and labor shortages. But [...]

Terry Lemerond | May 12, 2022

When I first started talking about health food stores incorporating and emphasizing e-commerce in their brick-and-mortar [...]

Terry Lemerond | February 22, 2022

For about the last two years, retail has struggled with lockdowns, staff shortages and supply chain problems. Health food [...]

Terry Lemerond | February 14, 2022

I think that one of the most important questions for retailers, especially during challenging times, is this: How do you [...]

Terry Lemerond | September 2, 2021

Now that customers are returning to shop in person, I think the question to ask is this: Are you ready? You may face [...]