customers
Amazon to Close Go and Fresh Stores, Expand Whole Foods Market
Amazon announced it will be closing all its Amazon Go and Amazon Fresh physical store locations while expanding its Whole Foods Market business. “While we’ve seen encouraging signals in our Amazon-branded physical grocery stores, we haven’t yet created a truly distinctive customer experience with the right economic model needed for large-scale expansion,” Amazon wrote. “After ...
An Independent Retailer’s Guide to Unreasonable Hospitality
How often do we find ourselves thinking, “Service just isn’t what it used to be,” as we go about our daily lives? As technology has advanced, the hospitality industry has made certain concessions. Human-to-human personalization has increasingly been replaced by personalization through technology. Yet the Oracle of Omaha, Warren Buffett, is often quoted as saying, ...
UNFI Working to Restore Operations After Cyberattack
On June 5, United Natural Foods Inc. (UNFI, Providence, RI) suffered from a cyberattack, when the company noticed “unauthorized activity” on some of its information technology (IT) systems. According to a filing with the U.S. Securities and Exchange Commission, UNFI activated its incident response plan, which involved taking certain systems offline, impacting the company’s ability ...
Echo Water and 10X Health System Announce Strategic Partnership
Echo Water (Salt Lake City, UT), a leader in hydrogen water therapy, announced a new strategic partnership with wellness company 10X Health System (Miami, FL). The collaboration will see the acclaimed Echo Flask white-labeled and sold under 10X’s brand, expanding its reach to more customers. The Echo Flask launched in 2025 and is a smart ...
Building Customer Value in Natural Products Retail
Historically, businesses drove growth by creating better products. Through a product-centric approach, huge companies were created—think of Henry Ford and the Model T. Today, the path to growth can take several different approaches. Thanks to digital technologies, it is possible to focus on individual interactions with your customers both in and out of retail. This ...
Pivot: When and How to Stay Flexible for Success
In the past few years, retailers have had to make a lot of adjustments with little notice. And even today it is not unusual to wonder when things will “return to normal.” But our current situation and the foreseeable future may have become normal now. So, it’s critical to review when and how to stay ...
NRF Launches “New Holiday Traditions” Campaign
By any measure, this holiday season will be unlike any other, and the National Retail Federation (NRF) is launching a nationwide consumer education campaign called “New Holiday Traditions” to encourage consumers to shop safe and shop early amidst the coronavirus pandemic. “This is going to be a historic holiday season and while some memorable traditions ...
Making a Personal Connection With Customers
In every business, you need to make connections. As a health food store owner or manager, your connections with returning customers are most likely more personal to begin with. After all, the very nature of supplements and the concerns they support easily lend themselves to discussing highly specific and private subjects. But these days there ...
Natural Grocers Customers Raise $94,500 in Support of Organic Farming and Sustainable Agriculture
In September, Organic Harvest Month, Colorado-based Natural Grocers customers raised $94,500 for the Organic Farmers Association, an organization that represents organic U.S. farmers via grants, research and organic farming policy matters in Washington, D.C. Natural Grocers shoppers across 19 states made in-store contributions and exceeded a $50,000 target goal by 88 percent, further proving shoppers ...
Bigelow Tea Becomes a Benefit Corporation
Connecticut-based Bigelow Tea announced the recently attained distinction of becoming a Benefit Corporation. The specialty tea company manufactures “Constant Comment” and more than 150 tea varieties sold nationwide. Now officially registered as a Benefit Corporation, it is one of a select group of companies that has designated corporate social responsibility as a core business goal ...
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