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Customer Experience


An Independent Retailer’s Guide to Unreasonable Hospitality

by Ryan Sensenbrenner | September 2, 2025

How often do we find ourselves thinking, “Service just isn’t what it used to be,” as we go about our daily lives? As technology has advanced, the hospitality industry has made certain concessions. Human-to-human personalization has increasingly been replaced by personalization through technology. Yet the Oracle of Omaha, Warren Buffett, is often quoted as saying, ...

Nurturing Health, Nourishing Experience: The Key Role of Customer Experience in Independent Health Food Stores

by Ryan Sensenbrenner | January 24, 2024

In an era of heightened health consciousness, the natural products industry has experienced a substantial surge. Consumers everywhere are actively seeking out natural solutions, and the competition in the retail of natural products has reached a feverish peak. Online platforms have taken note, selling more products than ever while expanding their education and awareness programs. ...

Resharpen Your Focus on Customer Satisfaction

by Terry Lemerond | September 2, 2021

Now that customers are returning to shop in person, I think the question to ask is this: Are you ready? You may face staffing shortages, out-of-stock items as supply chains fluctuate, and an overall feeling of being out of practice for normal store operations. Some of these situations are solvable and some are out of ...

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