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Holiday Tips for Retailers

Holiday Tips for Retailers

by Angela Santoriello | November 25, 2014

15 Holiday Tips for Retail Employees, according to Retail Doctor!

1. Get your own shopping done early.

2. Know where you are supposed to park.

3. There will be traffic. That means you need to allow twice as much time to arrive on schedule.

4. Know where all the supplies are now – from register tape, to scissors, to gift card envelopes, even how to reboot your Wi-Fi system.

5. Know when to take a break. With holiday parking – in the snow or rain, pushing past people to get where they need to be, being stuck in lines to checkout, and trying to be done with shopping, tension is bound to be coming at you from customers.

6. Limit caffeine. I know it is the drug of choice for salespeople but know caffeine is often accompanied with sugar which means you’ll be amped up but crash when it wears off.

7. Busy is good – don’t bitch about it. Days go quicker and you don’t have time to think.

8. Change your final question. Instead of asking if the customer needs, “Anything else?” ask “Who else is on your list?’ It’s much better to get a larger sale than flit from one customer to another.

9. Jump in when you can. If someone is slammed at the counter, don’t avoid it.

10. Bring your own lunch. It will take you twice as long to get anything in the mall and the less you have to go out into the chaos on a busy day – the less stress you’ll have.

11. Double-check your schedule. People call in sick and schedules can change on a dime so before leaving for the day, just confirm when you are scheduled to avoid any misunderstandings.

12. Footwear is key. You’ll be moving around much more than standing around and poor-fitting shoes can affect your posture, balance and back.

13. Leave your problems at the door. Nothing’s worse than getting a text or call about something out of your control while you’re slammed in a retail store during Christmastime.

14. Complaints aren’t about you – until they are. While you will be surprised by how many customers, if you treat them nice, will treat you nice, some customers will not be on their best behavior.

15. Pay attention to your personal relationships. While your husband, spouse, girlfriend might say they understand you have to work – it doesn’t mean they like it. So when you’re with them, be with them.

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